{"id":48485,"date":"2024-01-06T21:28:03","date_gmt":"2024-01-06T20:28:03","guid":{"rendered":"https:\/\/lasentinelle.dz\/?p=48485"},"modified":"2024-01-06T21:28:08","modified_gmt":"2024-01-06T20:28:08","slug":"la-cnr-obtient-le-label-qualite-daccueil-attribue-par-lianor","status":"publish","type":"post","link":"https:\/\/lasentinelle.dz\/index.php\/2024\/01\/06\/la-cnr-obtient-le-label-qualite-daccueil-attribue-par-lianor\/","title":{"rendered":"La CNR obtient le label \u00ab\u00a0Qualit\u00e9 d&rsquo;accueil\u00a0\u00bb attribu\u00e9 par l&rsquo;IANOR"},"content":{"rendered":"\n<p><strong>La prise en charge des pr\u00e9occupations du citoyen soulign\u00e9e<\/strong><\/p>\n\n\n\n<p>Le chef de cabinet du minist\u00e8re du Travail, de l&rsquo;Emploi et de la S\u00e9curit\u00e9 sociale, Mokdad Thabet, a soulign\u00e9 hier en marge d\u2019une c\u00e9r\u00e9monie au cours de laquelle Caisse nationale des retraites a re\u00e7u le label \u00ab\u00a0Qualit\u00e9 d&rsquo;accueil: Fikhidmatikoum\u00a0\u00bb, attribu\u00e9 par l&rsquo;Institut alg\u00e9rien de normalisation que \u00ab\u00a0la prise en charge des pr\u00e9occupations du citoyen est au centre des priorit\u00e9s des pouvoirs publics \u00e0 travers le programme du Gouvernement, et ce dans le cadre de la mise en \u0153uvre des engagements du pr\u00e9sident de la R\u00e9publique\u00a0\u00bb. En effet, cette 18 agences locales de la CNR ont re\u00e7u, lors de cette c\u00e9r\u00e9monie tenue au si\u00e8ge de la CNR, le certificat de labellisation \u00ab\u00a0Qualit\u00e9 d&rsquo;accueil\u00a0\u00bb, au titre de la derni\u00e8re vague des agences locales \u00e0 avoir obtenu ledit label en reconnaissance de leur respect des normes pr\u00e9vues dans le r\u00e9f\u00e9rentiel alg\u00e9rien de la qualit\u00e9 d&rsquo;accueil. A ce propos le repr\u00e9sentant du ministre du Travail a soulign\u00e9 que l&rsquo;attribution du certificat de labellisation \u00ab\u00a0Qualit\u00e9 d&rsquo;accueil\u00a0\u00bb aux agences de la CNR \u00ab\u00a0s&rsquo;inscrit dans une d\u00e9marche de simplification du service public au profit des citoyens en g\u00e9n\u00e9ral et des retrait\u00e9s en particulier\u00a0\u00bb. Et de mettre en avant les efforts du secteur en la mati\u00e8re, notamment \u00e0 travers la modernisation et la num\u00e9risation du service public pour garantir \u00ab\u00a0un service de qualit\u00e9\u00a0\u00bb. De son c\u00f4t\u00e9, le Directeur g\u00e9n\u00e9ral de la CNR Djaafar Abdelli a expliqu\u00e9 que l&rsquo;adoption du label \u00ab\u00a0Fikhidmatikoum\u00a0\u00bb visait \u00e0 fournir \u00ab\u00a0les meilleures conditions d&rsquo;accueil, d&rsquo;\u00e9coute et de traitement de requ\u00eates, et \u00e0 permettre aux retrait\u00e9s en particulier de b\u00e9n\u00e9ficier des services \u00e0 distance sans avoir \u00e0 se d\u00e9placer\u00a0\u00bb. Le DG de la CNR a \u00e9galement rappel\u00e9 les mesures prises par la caisse, \u00e0 l&rsquo;instar de la formation, pour garantir les exigences de la qualit\u00e9 d&rsquo;accueil, en sus des techniques modernes visant \u00e0 am\u00e9liorer le service public, rapprocher l&rsquo;administration du citoyen et simplifier les proc\u00e9dures administratives, ajoutant que la prise en charge des retrait\u00e9s et des affili\u00e9s \u00e0 la CNR est \u00ab\u00a0une priorit\u00e9\u00a0\u00bb dans la strat\u00e9gie adopt\u00e9e par la caisse.<\/p>\n\n\n\n<p>Enfin, le DG de l&rsquo;IANOR, Djamel Hales, a tenu \u00e0 saluer les efforts consentis par la CNR en mati\u00e8re de qualit\u00e9 d&rsquo;accueil, soulignant que ledit label \u00ab\u00a0est attribu\u00e9 suite au respect des engagements relatifs aux conditions d&rsquo;accueil\u00a0\u00bb.<\/p>\n\n\n\n<p>R.N.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>La prise en charge des pr\u00e9occupations du citoyen soulign\u00e9e Le chef de cabinet du minist\u00e8re du Travail, de l&rsquo;Emploi et<\/p>\n","protected":false},"author":3,"featured_media":14506,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"colormag_page_container_layout":"default_layout","colormag_page_sidebar_layout":"default_layout","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":"","_wpscppro_dont_share_socialmedia":false,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"","_twitter_share_type":"","_linkedin_share_type":"","_pinterest_share_type":"","_linkedin_share_type_page":"","_instagram_share_type":"","_medium_share_type":"","_threads_share_type":"","_google_business_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[27],"tags":[],"class_list":["post-48485","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualite"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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